SMS Policy

Effective Date: 09 June 2026  |  Last Updated: 09 June 2026

This SMS Policy explains how Prodigal Money, a brand and division of ZAP TECH PRIVATE LIMITED, sends and manages SMS communications to consumers whose accounts have been placed with us by their original creditor of record. It supplements our Privacy Policy and Terms & Conditions and is published to satisfy CTIA Short Code Monitoring Handbook, Twilio 10DLC, FDCPA, and TCPA requirements for SMS practice transparency.

1. Brand Identification

Every SMS sent under this policy identifies “ProdigalMoney” as the sender brand at the start of the message body, except where the same identification has already been provided in an immediately prior message of the same conversation thread.

2. Use Case

Prodigal Money SMS messages are sent solely in support of account servicing for consumer accounts placed with us by original creditors of record. Permitted message categories:

• Initial contact and FDCPA validation notice references (linking back to written notice)
• Payment reminders and payment-arrangement options
• Payment confirmations and receipts
• Account-status updates and balance changes
• Dispute-handling acknowledgements and status
• Identity-verification (KYC) follow-up where requested by the consumer
• Customer support follow-ups initiated by the consumer
• Settlement-offer communications and expiry reminders

We do not use SMS for marketing, advertising, promotion, sweepstakes, third-party products, or unrelated commercial offers.

3. Consent Provenance (How Opt-In Works)

Consumer consent to receive SMS messages from Prodigal Money is established through the placement-transferred consent model:

1. At the time of opening the underlying account with the original creditor of record (such as a bank, credit issuer, or lender), the consumer agreed to that creditor’s communication terms, which include consent to receive account-related communications via the contact channels on file, including SMS to the mobile telephone number provided.
2. When the creditor places the account with Prodigal Money for collection or servicing, the consumer’s consent to be contacted on the account transfers to Prodigal Money under the placement assignment, in accordance with FDCPA and CTIA Short Code Monitoring Handbook §5.2.
3. Within five (5) business days of our initial communication with the consumer, we provide an FDCPA validation notice that identifies (a) Prodigal Money as the debt collector, (b) the original creditor and amount of the debt, (c) the consumer’s rights to dispute and request validation, (d) opt-out instructions, and (e) a link to this SMS Policy at theprodigalmoney.com/sms-policy.html.

Consumers may also re-opt-in after a previous opt-out by replying START or by contacting our consumer support team.

4. Message Frequency

Message frequency varies depending on the stage of account servicing and the consumer’s engagement. Typical frequency: 0 to 4 messages per week per consumer. We do not exceed 6 messages per week in any rolling seven-day window for any single consumer, except in response to consumer-initiated communications.

5. Carrier Rate Disclosure

Msg & data rates may apply. Standard message and data charges from the consumer’s wireless carrier may apply to messages sent and received under this policy. Prodigal Money does not charge the consumer separately for SMS messages.

6. HELP — How to Get Help

Reply HELP (or INFO) to any SMS from Prodigal Money to receive a reply containing our consumer support contact information.

Example HELP reply: ProdigalMoney: For help, call 1-347-708-5735 Mon-Fri 8am-8pm ET or email support@prodigalmoney.com. To stop SMS, reply STOP. Msg & data rates may apply.

7. STOP — How to Opt Out

You may opt out of SMS communications from Prodigal Money at any time via any of the four channels below:

• SMS reply: Reply STOP, END, QUIT, CANCEL, UNSUBSCRIBE, OPTOUT, REVOKE, or STOPALL to any SMS from us. You will receive a confirmation message and no further SMS from this number.
• Phone: Call our consumer support line published on the For Consumers page.
• Email: Send a written opt-out request to support@prodigalmoney.com.
• Mail: Send written notice to the registered office address listed in the Privacy Policy §15.

Opt-out is processed immediately upon receipt and applies to all future SMS communications about the relevant account.

Example STOP reply: ProdigalMoney: You have been unsubscribed. You will not receive further SMS from this number. Reply START to resubscribe.

8. Sample Messages

The following are representative of the SMS messages Prodigal Money sends. Bracketed values such as {firstname} are replaced with consumer-specific values at send time.

9. Opt-In Keywords (after a previous opt-out)

10. Information Sharing Statement

11. Mini-Miranda Disclosure (FDCPA §1692e(11))

In initial SMS communications, Prodigal Money discloses that we are attempting to collect a debt and that any information obtained will be used for that purpose. Subsequent messages on the same account may omit the Mini-Miranda where the consumer has already received it in writing.

12. Recordkeeping and Audit

We maintain records of:

• Each SMS sent (date, time, recipient, content, delivery status)
• Each opt-out request (channel, timestamp, processing confirmation)
• Each opt-in or re-opt-in event
• FDCPA validation notices issued

Records are retained per applicable law and audited regularly under our ISO/IEC 27001:2022 Information Security Management System.

13. Policy Changes

We may update this SMS Policy from time to time. Material changes will be posted on this page with an updated effective date and, where appropriate, communicated by SMS to active enrollees.

14. Questions and Complaints

For questions about this SMS Policy or to file a complaint:

Email: support@prodigalmoney.com
Privacy / data requests: privacy@prodigalmoney.com
Phone: see For Consumers
Parent entity: ZAP TECH PRIVATE LIMITED — info@zaptech.co.in