We’re here to help you understand your account, your rights, and the options available to you. Communication is voluntary. You may opt out at any time.
Request written validation of the account, the original creditor, and the amount owed. Required under FDCPA §1692g within 5 business days of initial contact.
Request ValidationTalk to a representative about payment plans, settlement options, or hardship arrangements. Secure portal coming soon.
Call UsIf you believe the account does not belong to you or the amount is incorrect, submit a written dispute. We will pause collection activity while we investigate.
File a DisputeReply STOP to any SMS, or use the channels below. We process opt-out requests immediately.
Opt OutYou may request written validation of the debt within 30 days of our initial communication.
You may dispute the debt or any portion of it in writing. We will pause activity while we investigate.
You may request in writing that we cease further communication under FDCPA §1692c(c).
Reply STOP to any SMS or contact us through any channel. Effective immediately.
If you believe the account does not belong to you due to identity theft, submit a sworn statement with police report.
California residents have CCPA / CPRA rights including knowing, deleting, correcting, and limiting use of personal data. Email privacy@prodigalmoney.com.
Submit this form to request validation, file a dispute, ask a question, or assert identity-theft on an account placed with Prodigal Money. We respond within one business day. All submissions are kept confidential and processed under our Privacy Policy.
You may opt out of SMS communications at any time using any of these four channels:
Reply STOP (or END, QUIT, CANCEL, UNSUBSCRIBE, OPTOUT, REVOKE, STOPALL) to any SMS from us.
Call 1-347-708-5735 Mon-Fri 8am-8pm ET.
Send your request to support@prodigalmoney.com.
Send written notice to the registered address in our Privacy Policy §15.
SMS communications stop immediately. We may still contact you by other channels (phone, email, mail) regarding your account in accordance with FDCPA and applicable law, unless you have separately exercised your FDCPA §1692c(c) right to cease all communication.
You may opt back in at any time by replying START or contacting us.
Consumer Support: support@prodigalmoney.com
Disputes: disputes@prodigalmoney.com
Privacy / data requests: privacy@prodigalmoney.com
Toll-free: 1-347-708-5735 (Mon-Fri 8am-8pm ET)
Mail (parent entity): ZAP TECH PRIVATE LIMITED, 534 Amanora Chambers, Amanora Park Town, Hadapsar, Pune – 411028, Maharashtra, India